Shipping policy
Thank you for ordering from Velora ♡
We aim to deliver your desserts fresh, safely, and on time.
Delivery Areas
We currently deliver within selected areas of Mumbai. Delivery availability may vary based on location and distance.
Delivery Timings
- Orders are typically delivered within the selected delivery slot.
- Same-day delivery may be available for selected products and locations.
- Delivery timings may vary during weekends, holidays, or high-demand periods.
Freshness & Packaging
All products are freshly prepared and carefully packed to maintain quality during transit. Since our desserts are perishable, we recommend consuming them as soon as possible or storing them as instructed.
Delivery Charges
Delivery charges are calculated based on:
- Delivery location
- Distance
- Order value
- Delivery partner rates
Any applicable delivery fee will be shown at checkout or communicated before order confirmation.
Delays
While we try our best to ensure timely delivery, delays may occasionally occur due to:
- Traffic
- Weather conditions
- High order volume
- Third-party delivery partner issues
In such cases, we appreciate your patience and understanding.
Incorrect Address or Contact Details
Customers are responsible for providing accurate delivery information. Velora will not be responsible for failed deliveries caused by:
- Incorrect address
- Wrong phone number
- Recipient unavailable at the time of delivery
Additional delivery charges may apply for re-attempted deliveries.
Order Tracking & Support
For delivery updates or assistance, customers can contact us through our official Instagram page or WhatsApp support.
Damaged Orders
If your order arrives damaged or incorrect, please contact us within 2 hours of delivery with clear photos/videos for review. Resolution will be provided according to our Return & Refund Policy.
Thank you for choosing Velora ♡